What
is the turn around time to process my information?
From
the time EBK receives your information, you will be able to view
your information and reports through the web in 5 business days.
Is
my information secure?
ebook-keeper
offers sensitive vendor and customer coding for clients, when requested.
We never enter full bank account numbers or credit card numbers
into our bookkeeping software. Consistent training on protecting
financial and personal information is received by all employees.
Ebook-keeper tracks workflow through every step of our process and
has implemented a Total Quality Management Program. Ebook-keeper
uses state-of-the-art bookkeeping software to provide on line access
to bookkeeping records for its clients.
A true multi-user system with the
flexibility to allow you to set up individual user accounts with
different levels of access. You can even define the level of access
to each feature by user: none, view only, create only, edit only,
and full. No entry-level desktop product gives you this level of
control. And track every transaction according to the user performing
it, so you can always trace it back to the source.
What
information do I need to provide to EBK?
When
you sign up for our service, you will receive an orientation packet,
which will include a checklist of all information EBK will need.
Items needed vary depending on the services requested. At a minimum,
we will need a back up file of your current books (or reports if
done manually), copies of current bank statement, checks written
and deposits made.
How
does EBK define a transaction?
Ebook-keeper
defines a transaction as an entry that must be made in the accounting
software. Examples include a check, a deposit or a credit card transaction.
What
if I am not satisfied with the service I receive?
EBK
offers a 30 day money back guarantee.
How
do I know EBK will not raise my price after a month or two?
EBK
will sign a one-year price guarantee for the level and volume of
service initially requested. Your rates will only increase if you
purchase additional services or increase the volume of transactions
that need to be processed.
How
do I sign up?
Please
fill out an information request and you will
be contacted within 1 business day. You may also contact us directly
by calling 512.342.9273 or 800.869.9629.
